Frequently asked questions and delivery examples

Frequently asked questions and delivery examples

What to check before moving items in

We start by checking the route and dimensions
Together with you

We check not only the stairway width and corners, but also the windows, balcony, and road in front of the building. Please consult us about items that are difficult to move in by standard methods, such as refrigerators, front-load washing machines, and bed mattresses.

Serving Tokyo, Chiba, Saitama, and Kanagawa primarily, we draw on more than 15 years of moving experience to determine the best approach. Providing photos helps streamline the process through to the estimate.

Discuss delivery options

A worker inspecting the corner of a large appliance wrapped in protective material

Moving-in examples

Moving methods tailored to the site

The method we use varies depending on the building's floor, the weight of the item, and the location of windows and balconies. Here are three representative examples.

Workers transporting a large refrigerator on a powered ladder outside a home

Delivery of a large refrigerator to the second floor

When an item cannot be brought through the entrance or staircase, we check the access route and use a powered ladder. An existing example for moving in or out and installing a refrigerator weighing up to 90 kg is ¥44,000 (including tax).

Workers hoisting a bed mattress by rope to the third floor of an apartment building

Moving a bed mattress to the third floor

For lighter sofas and bed mattresses, we can also use rope hoisting depending on the conditions. An example of moving in and installing a bed mattress on the third floor of an apartment is ¥25,000 (including tax).

A worker checking a front-load washing machine installed indoors and its water supply hose

Delivery and Installation of a Front-Load Washing Machine

We also proceed through operational checks, including installation and test operation after moving the item in. An example of moving in and installing an item on the second floor is ¥40,000 (including tax); pricing varies depending on the work involved.

Guidelines and conditions

Example pricing

The price varies depending on the access route, the size and weight of the furniture or appliance, and the number of items. Based on photos of the site and your requirements, we will explain the method and pricing.

Building type / floorWork detailsDelivery methodService fee
Apartment or detached house / second floorMoving in, moving out, and installing a refrigerator weighing up to 90 kgPowered ladder¥44,000 (tax included)
Apartment or detached house / second floorMoving in, connecting, and testing a front-load washing machinePowered ladder¥40,000 (tax included)
Apartment / 3rd floorMoving in and installing a bed mattressRope hoisting¥25,000 (tax included)

Frequently asked questions

Answers to questions before you contact us

Whether an item can be moved in depends not only on the item itself, but also on the surrounding conditions. Even if you are unsure whether a job is possible, please start by sending us photos of the site.

Can you move items in from a courtyard or through a window?

We assess feasibility after checking the location of windows and balconies, the available workspace, and safety. Please prepare photos that show the condition of the building, including the courtyard side.

Can I consult you even if another company has declined the job?

We also check conditions such as narrow stairways or roads too narrow for a crane truck to enter. Rather than treating the move and special moving separately, we consider the items and access route together.

Can you collect furniture and appliances that are no longer needed?

You can also consult us about collecting unwanted items generated when replacing furniture or appliances. Along with the moving-in and moving-out details, we confirm what work is required.

We will also review the delivery method together

Please contact us with photos of the site and information about the items, even for large furniture or appliances and moves that other providers have deemed difficult. We will identify an approach that suits the conditions and provide an estimate.

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Fast proposals based on photosSpecialized delivery, moving, and unwanted-item collection

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