Frequently Asked Questions

AYes. Even when a large refrigerator cannot be brought in through the staircase or entrance, it may be possible to use a powered ladder to bring it to the second floor through a balcony or window. Please contact us even if an appliance retailer or moving company has declined the job.

AYes. Because we use a powered ladder, we may be able to work in residential neighborhoods where crane trucks have difficulty entering or on narrow roads. After reviewing the site conditions, we will propose the best moving method.

AWe handle the moving in and out of large furniture and appliances, including large refrigerators, washer-dryers, televisions, sofas, beds, mattresses, and dish cabinets. The available method depends on the size, weight, and conditions of the building.

AYes. We handle moving washer-dryers to the second floor using a powered ladder. Some customers also use our service for connection and operational checks such as a test run, in addition to the move itself.

AAbsolutely. Second-floor delivery解決隊 uses powered ladders to bring large furniture and appliances that cannot pass through the staircase in through windows or balconies.

AThis depends on the item and the building conditions, but we also handle moves to the third floor. Lightweight sofas and bed mattresses may be moved by lifting them with ropes.

ADepending on the site conditions, including the window size and the available space around the building, it may be possible to bring items in through a window. Please first consult us about the building and the moving location.

AYes. We also handle moving and replacing large refrigerators and washing machines purchased online or through other channels. Please contact us even if the item will not fit through the usual access route.

AYes. Along with bringing in new furniture and appliances, we also handle carrying out and collecting furniture and appliances that are no longer needed.

AYes. We also collect unwanted items. When replacing a refrigerator, washer-dryer, sofa, or similar item, we can collect the unwanted furniture or appliance at the same time.

AYes. We handle installation as well as moving furniture and appliances in. We can also connect newly purchased appliances such as refrigerators and washing machines.

AYes. We offer free collection of cardboard and other packing materials left over after connecting newly purchased refrigerators, washing machines, and similar appliances.

AYes. You can easily request a free quote by sending photos through our official LINE account. Photos showing the furniture or appliances and the conditions at the moving location will help us assess the moving method smoothly.

AThe price varies depending on the size and weight of the furniture or appliance, the access route, and the work required. Current example prices are ¥44,000 (including tax) for moving, carrying out, and installing a refrigerator weighing up to 90 kg on the second floor, and ¥40,000 (including tax) for moving and connecting a washer-dryer. Please check your advance quote for the exact price.

AFor conditions confirmed in advance, we state that we will not charge more than the quoted price. Please provide as much detail as possible in advance about the work and access conditions.

AIf, in the unlikely event, we cannot bring in or install the furniture or appliance at the site, we state that we will not charge the work fee quoted in advance.

ASame-day service may be possible if the schedule, work location, and other conditions allow. If you are in a hurry, please contact us as soon as possible.

AWe protect the access route and wrap the furniture and appliances, taking care to work safely. We also state that we carry insurance in case the items are accidentally damaged.

AWe primarily serve Tokyo, Chiba, Saitama, and Kanagawa. We can also discuss requests outside these areas, so please contact us first.

AYes. We handle moving-in and moving-out requests from businesses and moving companies. We can also discuss large office equipment and refrigerators or washer-dryers that are difficult to move in using standard methods.